Returns Policy
Floodworx is commited to 100% customer satisfaction. If for any reason you are not happy with your order, we offer the following returns policy:
- Return Window: You may return items within 30 days from the date of the receipt for a full refund.
- Eligibility for Returns: To be eligible for for a return, items must be unused, in the original condition, and in the original packaging. Note: We cannot accept a return from outside the US.
- How To Return: To initiate a return, please contact our customer care team at info@Floodworx.com to obtain a Return Authorization (RA) number. Return instructions and the address for returns will be provided.
- Refunds: Once we recieve and inspect your returned item, we will process a refund to your original payment method. Please note that it may take several business days for the refund to reflect in your account, depending on your payment provider.
- Return Shipping Fees: Customers are repsonsible for the cost of shipping, except in cases of damaged or defective products, or if we made an error in fulfilling your order.
- Purchased from Third-Party Sources: If you purchased a Floodworx product from a third-party website or external source, please contact that retailer directly for any returns or exchanges. Our return policy only applies to purchases made through the official Floodworx website.
Damaged or Defective Item
If your order arrives damaged or defective, please contact us within 7 days of recieving your order. We will provide a full refund or replacement at no additinal cost to you.
Contact Us
If you have any questions regarding returns, please feel free to reach out to our customer care team at info@Floodworx.com. We're here to help!